Before 2019, Parsek had over a decade in IT services, growing at a steady 16% annually. However, when the owners shifted their sights to global e-health services, it attracted investment but exposed cultural, leadership, and teamwork flaws. This resulted in reduced customer satisfaction, operational efficiency, and employee engagement. The environment became stressful, with teams working in silos and high tension. It was time for a change.
What we did
Supporting a massive cultural shift in the entire organization, Thriverse designed a program:
Team dynamics improve when people are aligned in common goals and have freedom to achieve them using their talents.
Janez BensaCEO Parsek
“In Parsek, the Thriverse team managed to change our focus from internal challenges and conflicts into customer-focused, high performing, aligned and working teams. Something we before struggled over and which took away all the joy and meaning of work, was finally gone. Trust, communication, productivity, clarity, all boosted. We started with one team and quickly realized this program can shift dynamics in whole company, so everyone got involved. What we’ve achieved by putting people first, is amazing. Profitability per person soared, we started to compete on a different level, with global partners, expanding to new geographical markets. Unleashing people and team potential, was, is and will be our critical success element.”