STA Travel Ljubljana is a travel agency that helps people realize their travel dreams. They are committed to customer experience which led to increased demand, leading to quick team growth. New people and the inability to lead effectively brought in challenges such as people not taking responsibility for their work, unclear priorities, and low revenues from new product categories.
What we did
The Thriving Team program was created for the entire organization. It included:
A huge change comes from truly understanding your employees. A complete transformation follows when employees start to understand their leaders as well.
Anuška BeltramCEO STA Travel Ljubljana
“We communicated, we found new ideas. We started to view each other differently. We found ways to use each other’s talents better. Mostly I was surprised by the fact that we actually saw results in our performance. In 6 months after the program the employee engagement in the company saw a significant boost – from the bottom third, we’ve progressed into the top 20% of the most engaged companies in the world. Even more important, we saw significant, 20% jump in sales of existing and 10% jump in sales of new services. I recommend this program to any team, any industry, to a company of any size. “