Mercator’s IT department of 80 members grappled with slow response times and poor communication, causing department-wide bottlenecks and tension. Over 300 backlogged requests either piled up or went unnoticed, hampering overall organizational efficiency. Departments’ service quality declined, strategic projects got stuck, conflicts inside and outside teams surged, and even with job openings, attracting new talent became challenging.
What we did
Thriverse designed and delivered comprehensive strengths-based “Thriving Organization” program that took IT department (7 leaders, 5 teams, 80 people & 5 internal coaches) through a steep evolution.
Some of the most important elements of the journey were:
When recognized for their strengths instead of weaknesses, individuals flourish at work. This shift changed both the IT department's internal dynamics and the organization's perception of them.
Nataša LukančičHead of HR, Mercator
"Thriverse helped us radically evolve employee experience in IT department. It brought enthusiasm, collaboration, accountability, psychological safety - all creating a responsive, agile team with top-level Quality of Service."