Elektro Gorenjska is one of the leading electricity distribution companies in Slovenia. Back in 2016 they faced significant challenges in the strategic part of their operations. Their response times needed improvement, both for customer-facing interactions and internal processes. Additionally, they recognized the need to develop market-facing services to generate additional revenue.
Cross-department collaboration was weak, people came to do the job – and not much more. The leadership team realized that increasing the number of employees passionately working together towards new ambitious goals was the only way forward.
Their request was: “Help us measure employee engagement.”
Instead, we helped them build a thriving organization which catapulted them among 10% best electricity distribution companies in Europe.
What we did
We designed a bespoke EMPLOYEE ENGAGEMENT initiative, which over the years led to PEOPLE-FIRST CULTURE and LEADERSHIP.
+ Top 10% Electricity Distribution Companies in Europe
+ Growth in Utility Reliability (SAIFI, SAIDI)
+ Customer Experience (Net Promoter Score)
Elektro Gorenjska now also experiences:
+ Higher clarity of expectations
+ Higher feeling of being valued
+ Higher level of trust
+ Higher level of belonging and interdependence
+ Deeper alignment with the company vision
– Less frustrations and conflict
dr. Mateja Nadižar SvetChief HR Officer
“This is the first program that brought concrete changes in relationships, behaviors and a permanent change in leadership. Support, constructive conflict, working towards a common goal, rebuilt sense of unity and belonging, these are just some of the effects we see across the organization. We have 9x increased the ratio of actively engaged vs. disengaged employees.”