In 2019, Triglav Group embarked on a mission to become a modern, innovative and client-focused insurance and financial group, firmly remaining the leader in Slovenia and becoming one in the South East European region. The vision meant a significant shift in goals oriented towards clients. However, their strong perfectionist, conventional, approving, and opposing behaviors were not conducive to achieving their goals of simplifying products and increasing customer satisfaction. A profound change was needed in how employees respond, behave, collaborate and learn, in how leaders lead, and in how teams work together. For that, new culture values: responsiveness, simplicity and reliability were crafted – and needed to be adopted throughout the organization of 5400 people spanning 7 countries.
What we did
In 3.5 years, Thriverse drove a massive culture shift. We designed and implemented:
We also had a massive impact in the leadership and behavioral norms, and created a proactive, strengths-based, modern future-ready people-first workplace
Mateja GeržinaExecutive HR Director
“The organizational culture transformation with Thriverse was our biggest HR project, and the first that brought measurable behavioral and business effects. Our desired constructive behaviors, such as self-initiative and teamwork, saw a significant 17% increase. Our actively engaged employees grew by 13%, and the share of actively disengaged employees decreased by 30%. Next, adherence to our core values of responsiveness, reliability, and simplicity has improved tremendously. This led to a remarkable 55% increase in our Net Promoter Score, and a transformed workplace culture that we're incredibly proud of.”